Privacy Policy

How We Collect Personal Data

Sri Indra Diagnostics collects personal data from you so that we can operate effectively and provide you the best services and products. You provide some of this personal data directly, such as when you create an account on our websites or our mobile applications, when you browse or order products or services through our websites, when you interact with our customer contact centers or our sales representatives, when you order products or services on your own behalf or on behalf of your organization, upload information to or similar websites, respond to our direct mail solicitations, electronic and Internet marketing campaigns, newsletters, and promotional campaigns, when you contact us to request literature, information, or support, and when you respond to satisfaction surveys. We also collect some personal data by recording how you interact with us by using different technologies, such as through small text files stored on your device(s) that are commonly known as “cookies,” and by collecting your personal ordering history to better predict the products and services that you might purchase in the future.
We also obtain certain personal data from third parties. Those third parties include:

Personal Data We Collect

You have choices about the personal data we collect. The data we collect depends on the context of your interactions with Sri Indra Diagnostics, the choices you make, including your privacy choices, and the products and services you use. When you are asked to provide personal data, you may decline. If you choose not to provide personal data that is necessary to provide a product or service, we may not be able to provide that product or service to you.
The personal data we collect can include the following:

Name and Contact Data. We collect your first and last names, e‐mail address, job title or role, billing and delivery addresses, name of the organization you represent, telephone and fax numbers, and other similar contact data.

Credentials. We collect passwords, password hints, user names, account numbers, and similar security information used for authentication and account access.

Demographic Data. We collect personal data about you such as the country where you live or work, your department in the organization you represent, your industry, your professional interests, and your preferred language.

Payment Data. We collect personal data necessary to process your payment if you make purchases, such as your payment instrument number (for example, a credit card number or purchase order number), the security code associated with your payment instrument, if required, and the expiration date of your payment instrument.

Usage Data. In addition to the data we collect both directly and from third parties about your usage of our websites and mobile applications, we collect personal data about how you and your organization purchase and use our products and services. For example, we collect:

Interests and Affiliations. We collect data about your professional interests, such as the industry where you work, the categories and types of products and services that you are or might be interested in, and our publications that you subscribe to. In addition to the personal data you explicitly provide to us, we may infer your interests from other data that we collect.

Contacts and Relationships. We collect data about your contacts if you use one of our laboratory management websites or applications, such as and communicate or interact with other people or organizations through those platforms.

Location Data. We collect data about your location when you provide your billing and delivery addresses. We also collect data about your location when you use our websites and mobile applications or certain location‐based products or features in our mobile applications through Global Navigation Satellite System (GNSS) data. Your IP address as well as city, country, and postal code information also provides us with imprecise location data about you.

Personal Content. We collect the content of your files and other communications when necessary to provide you with information about products and services and support for those products and services. For example, if you transmit a file containing picture of a damaged shipment, we collect the content of that file to assess your claim. For example, if you upload a list of laboratory equipment and personnel to, we collect that list of equipment and personnel to provide equipment scheduling services. Other data we collect to provide communication services to you include the:

Video Images. If you enter our corporate, manufacturing, or distribution locations or other facilities, or attend an Sri Indra Diagnostics event, your image may be captured by our security cameras.

How We Use Personal Data

Sri Indra Diagnostics uses the personal data we collect from you or about you for two primary purposes:

  1. to operate our business and provide you with the products and services we offer and you purchase; and
  2. to communicate with you, including through our efforts to promote, educate and make you aware of our business, products, and services.

In carrying out these purposes, we use the personal data that we collect to provide you with a better customer experience and to provide you with access to our products and services. For example, if you are logged into your account and browse certain types of laboratory equipment or a certain grade of chemicals, we can use that information and other information associated with your account to make recommendations or inform you when new products that you may be interested in are available. We may also use provide information about the products you viewed on our website to our sales personnel so they can determine if you are interested in purchasing those products. As another example, if you and other customers in the same geographic area order a high volume of a certain product or service, we can make sure that we have adequate stocks of that product or adequate resources to fulfil that service in that geographic area.

Providing and improving our products and services. We use data to provide and improve the products and services that we offer and to perform operations that are essential to our business. This includes sourcing, manufacturing and distributing the products, maintaining and improving the performance of the products, developing new products, conducting research, providing customer support, and developing and improving services. Examples of such uses include the following:

Communications. We use the data that we collect from you to communicate with you and personalize our communications with you. For example, we may contact you by e‐mail or other means to remind you that you placed products in your online shopping cart and those products are ready for purchase, to notify you when a product that you frequently purchase has been updated or improved or when we have special pricing on products you have shown an interest in, to update you on the status of your order, to invite you to participate in a survey, or to send you a publication relevant to your areas of professional interest.

Marketing. We use data we collect through our business interactions with you and through our websites to market products and services. For example:

The marketing and promotional items that you see may be selected based on data we have collected about you, such as your professional interests, your transactions, or the content you view while logged into our websites. For example, if you are interested in chromatography, we may market chromatography products and services to you.

Why We Share Personal Data

We share your personal data with your consent or as necessary to complete the transactions that you initiated with us so that we can provide the products and services that you requested or authorized. For example, we share your name, delivery address, and other relevant contact information with third parties, such as our suppliers, when you order products from us that are shipped directly from the supplier’s facility to you. We also share your name, delivery address, and other relevant information with our subcontractors that provide services to you that you ordered through us. Also, when you provide payment data to make a purchase, we will share payment data with banks and third‐party payment processors so that we can receive payment and to protect you and us from fraud and credit risk.

In addition, we share personal data among Sri Indra Diagnostics‐controlled affiliates and subsidiaries so that we can provide products and services to you or your organization across the globe. We also share personal data with our vendors or other third parties that work on our behalf in ways that are consistent with the purposes described in this Privacy Statement. For example, we have entered into contracts with companies to store and secure data in their facilities or to provide software to help us run and manage the data generated by our business. The data that these companies store, secure, and help us manage contains your personal data. These companies must agree to follow data privacy protections and security requirements imposed by law and by the contracts that we have signed with these companies, and they cannot use the personal data that they receive from us for any other purpose other than the specific purposes related to our business. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Finally, we will access, transfer, disclose, and preserve personal data when we have a good faith belief that doing so is necessary to comply with applicable law or respond to a valid legal process, including from law enforcement or other government agencies; to help prevent the loss of life or serious injury of anyone; and other reasons permitted by data privacy laws.

Many processing activities that we conduct on your personal data are done with your consent. You may revoke your consent at any time with future effect. We request that you send an e‐mail to the e‐mail address in this Privacy Statement in order to revoke your consent. The data processed before we receive your request may still be legally processed, and any data processed as part of performance of a contract to which you are a party or that is processed for the purposes of legitimate interests will also still be processed.

How to Access and Control Your Personal Data

You always have the right to request information about the personal data that we store and process, its origin, its recipients, and the purpose of its collection. This information will be provided to you at no charge. You also have the right to request that your personal data be corrected, blocked, or deleted. You can contact us at any time using the e‐mail addresses provided in this Privacy Statement, or by writing to our Data Protection Officer at the address provided below. You may also, of course, file a complaint with the data protection authority in your country.

You can also make choices about Sri Indra Diagnostics’s collection and use of your data. How you can access or control your personal data will depend on which websites you use. For example: